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Q:
What is your guarantee policy? |
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A:
We guarantee the timely arrival of your gifts in perfect condition.
If you or your recipient is not completely satisfied, simply return
the item for replacement or a prompt refund. Please call us toll free
at 1-(866)-324-7916 or (718)-874-2076 for a return ID number. |
Q:
If I place an order, how will my baskets be shipped? |
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A: We have negotiated exceptional shipping rates with Federal
Express who is our preferred carrier. Standard deliveries arrive within
6 business days and rates are as follow: any item up to $30.00 is
$8.00 per delivery, items $31.00 to $100.00 are $12.00 per delivery
and every other item from $101.00 and up is $15.00 per delivery for
standard delivery. If you would like your item shipped within 2 business
days the cost would be standard shipping and handling along with an
additional $12.00. If you would like your item shipped standard Overnight
Delivery for delivery the next business day your order must be placed
by 11:45am pacific standard time that day for an additional $22.00.
There will be an additional $37.00 added to the standard shipping
charge on any item requested for Saturday delivery. |
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Q:
Do you offer shipping Insurance? |
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A: All gifts are insured against loss and damage during
shipping at no extra cost to you! |
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Q:
Can I ship my basket anywhere? |
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A: Almost anywhere, we cannot ship to P.O. Boxes, APO-FPO
boxes or foreign addresses. We can ship to your friends in Hawaii
and Alaska. Please add $22.00 to the listed shipping price. |
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Q:
Can I send a personalized message with my gift baskets? |
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A: Yes you can! Remember to include your message in the
space provided on our order form so that your basket arrives with
your personalized gift card. |
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Q:
Why do you need my recipient's phone number? |
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A: Federal Express must have the recipient's phone number
to qualify for your guaranteed delivery. We will not contact your
gift recipients via phone unless we are having problems with delivery.
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Q:
When is the last day I can place an order for Mother's Day delivery? |
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A: All orders that are received and confirmed by noon PST
April 30, 2004 are guaranteed to arrive by Mother's Day with standard
shipping charges. All orders received and confirmed after this date
but prior to 11:45am PST, May 5, 2004 will still arrive by Mother's
Day by selecting 2-day Delivery, with an additional shipping charge
or $12.00 per package (in addition to S&H). Orders received and
confirmed after May 5 2004 but prior to 11:45 am PST, May 6 will still
arrive by Mother's Day by selecting Standard Overnight, with an additional
shipping charge of $22.00 per package (in addition to standard S&H)
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Q:
Why are you limited on the states you can ship wine to? |
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A: Due to local ordinances, we are not allowed to ship
wine to certain states (see below). |
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Q:
What states can you ship wine to? |
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A: Due to local ordinances, gift baskets containing wine
may only be shipped to the following states; AK, CA, CO, DC, HI, ID,
IL, IA, LA, MO, NE, NM, ND, OR, VA, WA, WV, WI, WY. Adult signatures
are required on all wine shipments. |
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Q:
What are your hours of operation? |
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A: We are available Monday thru Sunday - 24 hours a day.
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Q:
How long will the gourmet foods in my gift basket stay fresh?
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A: The items packaged inside are best if consumed within
6-9 months. |
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Q:
Are the bottles of wine the size of a regular bottle of wine seen
in stores? |
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A: Yes - all baskets containing wine are standard 750ml
bottles. |
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Q:
What forms of payment does BestPriceGiftBasket.Com accept? |
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A: We accept visa, MasterCard, and Discover Cards. We also
accept personal checks and money orders. |
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Q:
What if I give the incorrect mailing address? |
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A: There will be a $12.00 re-routing fee if we are given
the wrong address for delivery. |
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Q:
Do you deliver Gift Baskets Internationally? |
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A: No, we do not deliver Gift Baskets internationally;
including Canada. Check our shipping policies for Hawaii and Alaska. |
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Q:
Will I get an order confirmation? |
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A: If you have provided us with a valid e-mail address,
you will receive an automated e-mail confirmation the day you placed
your order. Your tracking number will follow closer to the actual
date of shipping, usually the evening the package is shipped. |
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Q: Can my
order be changed or cancelled once it has been placed?
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A: If you order has not been released to the supplier
we would be more than happy to make any changes or cancel the order.
CHANGES CANNOT BE MADE THE DAY OF SHIPPING THE DELIVERY. During floral
holidays we need to receive all changes or cancellations AT LEAST
five business days prior to the delivery date. For inquiries regarding
changes of cancellations we suggest sending an email or contacting
our customer service department by calling 1-718-874-2640 |
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Q:
Can I customize my order? |
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A: We are not able to process special requests. Please
visit our online catalogue to view our available products. |
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Q:
What Credit Card types are accepted? |
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A: We accept Visa, MasterCard and Discover. |
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Q:
Can I send flowers anonymously? |
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A: We prefer that all orders have a signature on the personalized
message, although it is ultimately your decision. If a recipient contracts
our customer service department questioning the sender of the flowers,
we are unable to reveal any sender information due to our privacy
policy. |
Shipping/Delivery
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Q:
What information should be included when placing an order going to
a hospital or large office complex? |
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A: Please include the following information: RECIPIENTS
FIRST AND LAST NAME, FULL STREET ADDRESS, FLOOR NUMBER AND ROOM OR
SUITE NUMBER. We strongly suggest contacting the Company or Hospital
to find out the policy on deliveries. For example, most courier deliveries
are required to go to the shipping and receiving as the courier does
not have permission to deliver directly to the recipient. When sending
to a hospital, please ensure the patient will not be discharged from
the hospital prior to or on the day of the flower delivery. |
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Q:
Do you ship internationally? |
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A: We currently do not deliver internationally. If you
would like flowers delivered internationally, we suggest contacting
a local florist who provides international service. |
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Q:
Do you deliver to Apartment Buildings? |
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A: Yes. When placing your order, be sure the apartment
number is included in the address. Any omissions or errors may delay
delivery a minimum of one additional business day. As most apartment
building are secure, the delivery person will have to buzz the proper
apartment to notify the recipient there is a delivery. The delivery
policy to apartment buildings in general is that there must be someone
at the apartment to complete the delivery. |
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Q:
What type of guarantee do you offer? |
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A: All of our Fresh Flower Arrangements and Bouquets are
unconditionally guaranteed to arrive fresh and beautiful on your selected
delivery date every time you order. If you are not 100% satisfied
with the product quality upon arrival, we will replace it free of
charge. This guarantee applies to orders for which we have received
complete and accurate delivery information. |
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Q:
Once the flowers are delivered how long should they last? |
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A: With the proper care, your flowers should last from
5-10 days, depending on the variety and the care they are given. Different
varieties and colors have varied longevity. |
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Q:
Can I have the flowers delivered on a Sunday or Monday? |
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A: To ensure a high quality product, we do not utilize
a two-day delivery service. Therefore we cannot service Sunday or
Monday arrivals. We can service Tuesday to Saturday deliveries. |
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Q:
What are your shipping charges? |
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A: We ship Tuesday thru Friday for $11.95 per delivery,
for Saturday delivery the charge will be $15.45 Deliveries to Hawaii
and Alaska destinations will be $21.95 Tuesday thru Friday and $25.95
on Saturday. |
All Best Price Gift Baskets flower selections are shipped direct from
our greenhouses via overnight delivery service. Each order is securely
package in an attractive, insulated gift box to ensure that only the
freshest possible product arrives at its destination.
· Review the delivery address and delivery date before submitting
your order.
· Please be advised that we are unable to cancel or change any orders
once they are submitted to the supplies.
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DELIVERY US $
Tuesday to Friday
Saturday
Hawaii/Alaska Destination
Hawaii/Alaska Destination on Saturday
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$11.95
$15.95
$21.95
$25.95 |
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IMPORTANT DELIVERY INFORMATION |
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Since our flowers are cut fresh and sent from grower, there are no
Sunday or Monday deliveries. Orders are only delivered Tuesday through
Saturday.
Since orders are delivered via overnight courier service, please
be advised that any orders being sent to a corporate institution
(office building, hospital ect.) may be delivered to the shipping
and Receiving Department. This is usually mandatory due to security
reasons. We recommend contacting the facility prior to ordering
to find out their policy on receiving orders via courier.
The recipient's physical street address is required. Delivery is
not available to Post Office Boxes or Rural Routes.
We do not ship to P.O. Boxes, APO - FPO Boxes or foreign addresses.
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